Difficult Conversation Strategies eLearning

Communication is at the heart of any conversation, especially difficult ones. This module will focus on equipping you with effective communication strategies to facilitate open and honest dialogue. You will explore the art of active listening, where you not only hear the words spoken but also understand the underlying emotions and intentions. You will learn to ask thoughtful questions, paraphrase to ensure mutual understanding, and use assertive language to express your thoughts and feelings respectfully. - from Health & Safety Assurance Services Training